Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including when you create an account, use our services, communicate with us, or participate in surveys. This may include:

  • Contact information (name, email, phone number, company)
  • Account credentials and authentication data
  • Device inventory and network configuration data
  • Usage data and activity logs
  • Support and communication records

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve NetGUI services
  • Process transactions and send related information
  • Send technical notices, updates, and security alerts
  • Respond to customer support requests
  • Monitor and analyze usage patterns to improve functionality
  • Protect against fraudulent, unauthorized, or illegal activity

3. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit (TLS 1.3) and at rest (AES-256)
  • Secure password hashing (bcrypt/Werkzeug)
  • Role-based access controls
  • Regular security audits and penetration testing
  • Comprehensive activity logging and monitoring
  • Data backup and disaster recovery procedures

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Activity logs are retained for 2 years for audit and compliance purposes. You can request deletion of your data at any time by contacting us at privacy@netgui.ch.

5. Data Sharing

We do not sell your data to third parties. We may share information with service providers who assist in delivering our services (hosting, analytics, support), always under strict confidentiality agreements. We may also disclose information if required by law or to protect our legal rights.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Export your data in a portable format
  • Withdraw consent for marketing communications

7. Cookies and Tracking

We use essential cookies for authentication and session management. Optional analytics cookies help us understand how users interact with our platform. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission for EU data transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email and by posting the new policy on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@netgui.ch